Testimonials and FAQ

1.  How do I book Mad Hatterz Parties? What do you charge?

Please call Toni Anne 0418 843 955 or emailmadhatterzparties@gmail.com– Toni Anne for a quotation or booking.  Our fees are worked out by the number of guests and the type of event you are booking us for.  We are mobile entertainers and come to you.  We travel all over SA and will happily travel interstate (costs apply) and are happy to join you at any venue you choose. Due to rising fuel costs some travel charges may be incurred.

2.  Do I need a DEPOSIT/RETAINER?  How do I pay you? Cancellation of booking?
A RETAINER is required within 5 days of  your booking reservation. PLEASE ADVISE OF PAYMENT AND USE BOOKING NUMBER.  Please check the details and ring or email us promptly if there are any changes.
RETAINER fees are non-refundable.
During the Peak Periods a RETAINER will be required to confirm your booking.

The balance of payment can be made in CASH on the day to the Artist or via Direct Deposit or PAYPAL- at least two (2)clear working days prior to your event.(Please contact us for details)

CANCELLATION
If your cancellation takes place less than 48 hours prior to the booking date 100% of the booking will be payable. Cancellation more than 48 hours prior to  the booking date can reschedule for another date subject to artist availability.

It’s the clients responsibility to inform Mad Hatterz Parties of location changes and it is the clients responsibility to have a same day backup plan for inclement weather.  We will do everything in our power to try and accommodate another open time slot or provide a different artist (this may increase the cost depending on the artists fees)

Times and dates can be changed once without penalty.  After that there will be a $50 additional fee for each change.

Contact us for further information.

3.  How much notice do you need for bookings?
The earlier you notify us the more likely we are available for your event.  During Peak Periods ie October to January the earlier you book the better and a DEPOSIT is required for these times.   We will accept last minute bookings.  Our Artists are available 7 days a week including Public Holidays – all year round.

4.  What products do you use?
We only use good quality professional paints that are USA FDA  and EEC approved and glitters that are safe for cosmetic use. Our paints are water based and are specifically designed for use on faces and bodies. Please ask if you want to see the MSDS for our paints. We use variety of paints from Kryolan, Paradise, Wolfe Brothers, TAG and Fusion products.

5.  How do I remove Face Paint/Body Art/Glitter/Airbrush Tattoos?

All paint will come off by washing with soap or baby shampoo and plenty of water and a warm face washer. Some Face Paint colours may stain the skin temporarily but this is not harmful. Clean glitter in a direction which is away from the eyes.

Glitter/Airbrush Tattoos can be removed by applying baby oil, hand sanitiser or even sunscreen to the area and gently rubbing it.  Wash with soap after to remove any residue.
Clothes that have been in contact with Face Paint should be soaked in cold water before washing normally.

6.  What if I have allergies or sensitive skin?
Ask us to do a patch test first.  We will paint a small area inside the arm first, wait 20 mins, then wash off.  If there is no irritation then we can proceed with face painting.  We will not be liable should any person react to our paints at any time. If in doubt, don’t!

7. When do you arrive and set-up?
We endeavour to arrive approx 15-20 minutes before the start of your booking to set-up. For events this can be up to 1/2 hour or more depending on the event.  This also allows us time to paint the guest of honour at a Birthday party so they an then greet their guests.

8.  What do I need to provide?
MAD HATTERZ PARTIES provide their own table, chairs and water.  If there is no reasonable access to fresh water then please let us know so we can bring our own for the face painting and clean up.

Parties
You only need to provide the Food, Drinks and Birthday Cake and miscellaneous entertainment unless you have booked a Party Package.

Events

Shade/shelter is a must.  Unfortunately paints and balloons, pop and melt – we can provide a shade alternative (at an additional cost if none is suitable at the venue. Please advise at time of booking if an alternative is required

We ask that you place us in a comfortable, highly visible location.  We respectfully ask that we are not placed in front of large speakers, or toilets. If we are asked to paint something offensive then please understand that we have the right to refuse to paint it.  We also reserve the right to not paint guests that are rude or offensive or if we feel the environment is unsafe.

9.  Do you need power access?
This depends on the event and we will advise at the time of your booking.

10.  Do you have a minimum booking length?
YES- our minimum booking is 1 hour.  For individual requirements ie one off painting please call and discuss this.

11.  Can we ask you stay longer on the day?
YES – provided that the Artist has no additional engagements.  This is negotiable with the Artist and additional fees will apply and are payable on the day.

12.  Do you have insurance?
YES – We carry $30million Public Liability Insurance, hold WWCC and have undergone Mandatory Notification Training.  Our Policy covers us anywhere from a backyard, shopping centre, house, local park or corporate event.

PLEASE NOTE: We are entertainers, not child minders.  Children and their actions remain the responsibility of parents/guardians or event organiser at all times.

13.  How many entertainers/artists do I need?
The number of entertainers/artists required for a party/event depends on the length of the event/party, number of guests and/or type of event.

Generally for Birthday Parties or small group events one Artist is sufficient. Party Packages usually entail two entertainers arriving – the Face Painting Artist and the assisting Artist/s are in training.

If your event is larger than 40-50 guests (children and/or adults) please look at either extending the time of the painter/entertainer or asking MAD HATTERZ PARTIES to employ multiple painters/entertainers.

We have a team of specialised Face Painters/Glitter and Airbrush Tattoo Artists/Balloon Artists that are highly experienced and able to deal with large numbers of guests.  Or maybe multiple painters/entertainers for part of the day. Face Painters and associated artists require and will take a break in extended working hours, so it is a good idea to cover their breaks with rotating shifts of entertainers.